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    Returns Pinky Filters return policy is 30 days from date of order.  If 30 days have passed since your purchase, we are unable to refund or exchange.

    Non-refundable items:

    • Gift cards (any item past 30 days from date of purchase)
    • Sale items
    • Items purchased with reward program points

    To be eligible for a Refund:

    • Item must be unused and in the same condition received
    • Returned in the original pinky filter packaging
    • Postage paid by the buyer
    • Proof of purchase

     

    Refunds (if applicable):

    Email orders@Pinkyfilters.com for a refund authorization number.  Ship the product along with the refund authorization number to: 4419 Dorchester Drive, St. Paul Minnesota 55129

    Once your return is received and inspected, we will send you an email to notify you of receipt.  We will also notify you of the approval or rejection of your refund based on eligible requirements listed above.

    If approved a refund will be processed, and a credit will automatically be applied to your original method of payment, less any shipping cost paid by the buyer.  Refund processing times will vary based on payment method.

     

    Late or missing refunds (if applicable) If you haven’t received a refund:

    1. Please allow 2 weeks to process
    2. Confirm your original payment method
    3. Contact your credit card company as it may take time before a refund is processed
    4. Contact us at orders@PinkyFilters.com

    Exchanges (if applicable): We will replace defective or damaged items for the same item.  Please email us orders@pinkyfilters.com with a description & pictures of the defective/damaged material.  We will provide you with a return authorization number.  Ship the product along with the return authorization number to: 4419 Dorchester Drive, St. Paul Minnesota 55129.

     

    Once your return is received and inspected, we will send you an email to notify you of receipt.  We will also notify you of the approval or rejection of your exchange based on eligible requirements listed above.

    Return address:

    4419 Dorchester Drive, St. Paul Minnesota 55129

    You will be responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Pinky Filters doesn’t guarantee we will receive your returned item without trackable shipping.